This policy applies to all Crown Coaches Pty. Ltd. Employees, Customers, Visitors and Contractors.

This policy sets out how the company collects, holds and uses personal information collected from individuals in the conduct of our business.

Crown Coaches intends to only collect information required for safe and competent operation of business functions.

Management will seek permission to forward information about staff (most commonly a mobile contact number) for use of clients as a day contact for charters.

Employees of Crown Coaches are able to view and amend pertinent personal information records via CMS Kiosk, an electronic company interface for staff.

Crown Coaches endeavours to keep personal information secure against unauthorised access, modification or disclosure in addition to misuse or loss.

Privacy related records if in paper form are shredded at time of destruction and electronic records are securely deleted.

Records held by Crown Coaches and their privacy is ultimately managed by the Accredited Operator.

Personal information is defined in s 6 of the Privacy Act 1988 (Cth) (Privacy Act) and means information that identifies or could reasonably identify an individual. There are some obvious examples of personal information, such as a person’s name and address. Personal information can also include medical records, bank account details, photos etc.

Protecting Personal Information – All personal information collected from individuals as a result of our business operations will be protected as an essential part of the relationship we wish to establish with our employees and clients. The company will only disclose this information in accordance with the provisions of the Privacy Act and the National Privacy Principles.

The Privacy Act 1988 (Privacy Act)