Crown Coaches is dedicated to operating in a way that ensures there is minimum risk of injury to workers, passengers and the general public. The Accredited Operator and Committee of Management is accountable for the safety of the organisation and shall encourage an environment in which all persons are considerate to risks and shall make certain that controls are in place to decrease risks so far as reasonably practicable.

Crown Coaches is committed to compliance with the requirements of the Bus Safety Act 2009 (BSA) and Bus Safety Regulations 2020 (BSR).

Crown Coaches will commit resources to facilitate the continuous enhancement of safety by the following means:

Recognising and evaluating safety risks;
So far as is reasonably practicable, take measures to mitigate or eliminate a risk;
Develop and maintain a Management Information System;
Develop and maintain a Maintenance Management System;
Develop and maintain relevant procedures for employees and in accordance with these systems, educate employees to safely follow and commit to using appropriate procedures in the workplace;
Management is responsible for the company’s ‘Coach Management System (CMS)’ (Management Information System and Maintenance Management System) and development of acceptable standards and procedures for employees;
Ensure that all employees are informed and trained satisfactorily to appropriate standards and procedures;
Ensure that employees comprehend the ‘Bus Safety Policy’;
Continuous examination and auditing of the ‘Bus Safety Policy’ and conformity with the company’s ‘Coach Management System (CMS)’ (Management Information System and Maintenance Management System).
A suggestion box is present at our main office and a feedback form is available on our website at www.crowncoaches.com.au for any input with regards to this Bus Safety Policy. Submissions can be anonymous or named as appropriate. All suggestions will be duly considered.

Crown Coaches is committed to reviewing this Bus Safety Policy and has specified key performance indicators as to its effectiveness by measuring and recording:

Comply with Child Safe Standards;
Reportable incidents including major accidents and injuries;
Non-reportable injuries;
Defect reports;
Customer complaints;
Complaints generated by the general public;
Comparison with previous safety records/statistics by year.
Victor Haoust 1st January 2014

Chairman, Crown Coaches Pty. Ltd. on behalf of the Committee of Management

Personal information is defined in s 6 of the Privacy Act 1988 (Cth) (Privacy Act) and means information that identifies or could reasonably identify an individual. There are some obvious examples of personal information, such as a person’s name and address. Personal information can also include medical records, bank account details, photos etc.

Protecting Personal Information – All personal information collected from individuals as a result of our business operations will be protected as an essential part of the relationship we wish to establish with our employees and clients. The company will only disclose this information in accordance with the provisions of the Privacy Act and the National Privacy Principles.

The Privacy Act 1988 (Privacy Act) https://www.legislation.gov.au/Details/C2022C00135

The Commission for Children and Young People has been established to promote continuous improvement and innovation in:
Policies and practices relating to the safety and wellbeing of children and young people generally, and in particular those who are vulnerable the provision of out of home care services for children. The Commission acts with independence and impartiality, demonstrating integrity and respect.

Child Safe Standards – http://www.ccyp.vic.gov.au/child-safe-standards
Children have the right to feel safe and be protected from sexual, physical and emotional abuse. Victorian law requires organisations that work with children to meet the Child Safe Standards by 1 January 2017.

The Commission can help organisations to meet the Child Safe Standards and create a culture of child safety. To help, we have produced a suite of resources, including a guide and tip sheets.

To help organisations the Commission for Children and Young People has developed the following guide and tip sheets – https://ccyp.vic.gov.au/resources/child-safe-standards/:

• A Guide for Creating a Child Safe Organisation – version 4.0 (pdf)
• Cultural safety for Aboriginal children (435kb, pdf)
• Safety of children with a disability (249kb, pdf)
• https://ccyp.vic.gov.au/assets/resources/Empowerment-and-Participation-Guide/CCYP-Empowerment-and-participation-guide-for-Web.pdf
• https://ccyp.vic.gov.au/assets/resources/Empowerment-and-Participation-Guide/CCYP-Empowerment-and-participation-guide-for-Web.pdf

• Child Safe code of conduct
• Child safety and well being policy
• Child safety standards compliant handling pollicy and procedure

Child Safe Standard 1 – Organisations establish a culturally safe environment in which the diverse and unique identities and experiences of Aboriginal children and young people are respected and valued
Child Safe Standard 2 – Child safety and wellbeing is embedded in organisational leadership, governance and culture
Child Safe Standard 3 – Children and young people are empowered about their rights, participate in decisions affecting them and are taken seriously
Child Safe Standard 4 – Families and communities are informed, and involved in promoting child safety and wellbeing
Child Safe Standard 5 – Equity is upheld and diverse needs respected in policy and practice
Child Safe Standard 6 – People working with children and young people are suitable and supported to reflect child safety and wellbeing values in practice
Child Safe Standard 7 – Processes for complaints and concerns are child focused

Application of each standard must reflect three key principles:

Child Safe Standard 8 – Staff and volunteers are equipped with the knowledge, skills and awareness to keep children and young people safe through ongoing education and training
Child Safe Standard 9 – Physical and online environments promote safety and wellbeing while minimising the opportunity for children and young people to be harmed
Child Safe Standard 10 – Implementation of the Child Safe Standards is regularly reviewed and improved
Child Safe Standard 11 – Policies and procedures document how the organisation is safe for children and young people

• Promoting the cultural safety of Aboriginal children;
• Promoting the cultural safety of children from culturally and/or linguistically diverse backgrounds;
• Promoting the safety of children with a disability.