Crown Coaches employs approximately 200 people - drivers, maintenance crew, bus supervisors and office personnel. All are highly trained in their area of expertise.

Drivers are trained to:

• Drive defensively - this is ensured using the latest in driver and vehicle monitoring, including Monash Professional Group vehicle telemetry recording units (see Technology Partners links).
• Provide passenger comfort.
• Provide a service which runs to time, is safe and friendly.
• Provide specific services catered to passenger needs, for example: wheelchair-bound passengers.
• Provide fully seat belted vehicles